# Contact jpg-heic.com

> Corrections and bug reports are welcome, particularly from people using platforms and browsers that are hard to test on.

Source: https://jpg-heic.com/contact | Section:  | Updated: 2026-08-31

Email

 contact@jpg-heic.com
 The only address for this site. Replies are not guaranteed to be fast, but everything is read.

## What makes a report useful

If a file will not convert, these four details usually identify the cause immediately:

 - **Your browser and version**, and whether it is desktop or mobile.

 - **What device produced the file** — iPhone model, camera, or software.

 - **The file size** and dimensions if you know them.

 - **What you saw** — the exact message in the file row, or a description of what happened.

Please do not attach personal photographs. If the problem is specific to one file, describe it or
 send something visually uninteresting that reproduces the same failure.

## Corrections

Operating systems change, Store listings move, and menu paths get renamed. If a step in a guide no
 longer matches what you see on screen, that is worth reporting — include the page and the version of
 the software you are using.

## What this site cannot help with

 - Recovering deleted photographs, or repairing genuinely damaged files beyond what
 [the diagnosis page](https://jpg-heic.com/fix/heic-file-corrupted) covers.

 - Apple, Microsoft or Google account problems — those need the vendor's own support.

 - Bulk conversion of very large archives, which is a job for desktop software rather than a browser.

## Response times

This is a small site run by one person, so **contact@jpg-heic.com** is read in batches rather than
 monitored continuously. Bug reports that include the four details above are usually answered within a
 few days. Corrections to guides are often applied without a reply, so if you spot something wrong and
 hear nothing, check the page again before assuming it was missed.

## Frequently asked questions

**What is the email address for jpg-heic.com?**

contact@jpg-heic.com. It is the only address associated with this site — anything claiming to be from another jpg-heic.com address is not from us.

**Can I send you a file that will not convert?**

Please describe it rather than attaching it, or send a visually uninteresting file that reproduces the same failure. Personal photographs are not needed to diagnose a conversion bug.

**How long does a reply take?**

Usually a few days. Corrections to guides are often applied to the page without a reply, so check the page again before assuming a report was missed.